- Dispatch Location: Purchases are shipped from our warehouse in New Delhi – 110014 by courier.
- Dispatch Timeline: Orders placed before 3 PM will be dispatched the next day. Orders placed after this time will be dispatched within 48 hours, from Monday to Saturday only*.
- COVID-19 Notice: Due to the recent pandemic, delivery timelines may be affected. We appreciate your patience in case of delays. We are currently accepting online orders for shipping within India, but reserve the right to pause deliveries to any region if necessary.
- Delivery Hours: Deliveries are made between 10:00 AM and 6:00 PM, Monday to Saturday, excluding public holidays.
- Signature Requirement: Goods must be signed for upon delivery. If you are unavailable, please arrange for someone else to sign, such as a family member, colleague, or neighbor. However, we are not responsible for goods signed for by someone else.
- OTP Verification: Certain courier partners may require an OTP for delivery completion. The OTP will be sent to the phone number provided when the order is placed.
- Post-Delivery Responsibility: We are not responsible for damage after delivery.
- Claims: Any claims for shortages or damages must be reported to customer service within 48 hours of delivery.
- Shipping Charges: Shipping and handling rates vary based on product, packaging, size, volume, type, and other factors. Charges are provided at checkout before payment.
*Orders placed on Sunday will be dispatched within 48 hours. *Not applicable on public holidays. *Not applicable on offer days.